Privacy Policy
Introduction
At Soul Dive World, we are committed to protecting the privacy of our users. This privacy policy explains how we collect, use, store, and protect the personal information you provide when interacting with our website and services. We comply with all applicable privacy laws and regulations, including the European Union’s General Data Protection Regulation (GDPR).
Information We Collect
We collect different types of information depending on your interaction with us. This may include:
- Contact Information: Name, email address, phone number.
- Payment Information: Data required to process payments for services, such as diving courses, accommodation, and activities.
- Preference Information: Data on your service preferences, such as activity type, accommodation, etc.
- Technical Information: Browsing data, including IP address, browser type, and cookies that allow us to improve your experience on our website.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing our services: To manage your bookings, activity confirmations, and provide assistance related to diving and other services we offer.
- Communication: To respond to your inquiries, send relevant information about our services, special offers, and news.
- Improving our services: To personalize your experience on our website and optimize our offerings.
- Legal compliance: To comply with our legal obligations, such as billing and tax requirements.
How We Share Your Information
The information we collect from you is not shared with third parties except in the following cases:
- Service providers: We may share your information with trusted service providers who help us operate our business, such as payment processors, accommodation platforms, and travel agencies. These providers can only use your information to provide the service we have contracted with them.
- Legal obligations: In some cases, we may be required to share your data if necessary to comply with a legal obligation or in response to a valid request from authorities.
Privacy Rights
You have the right to:
- Access your data: You can request information about the personal data we hold about you.
- Rectify data: If your data is incorrect or incomplete, you can request that we update it.
- Delete your data: In certain cases, you can request that we delete your personal data.
- Object to processing: If you have legitimate reasons, you can object to us processing your data for certain purposes.
- Data portability: You can request that we provide your data in a structured, machine-readable format.
Data Security
We are committed to protecting your personal data using appropriate security measures. However, please note that no data transmission system over the Internet or electronic storage is 100% secure. We do our best to protect your data, but we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your experience. Cookies are small text files that are stored on your device. They may be used to remember your preferences or analyze how the site is used. You can set your browser to notify you when a cookie is being used and decide whether to accept them or not. If you do not accept cookies, some features of our website may not be available.
International Data Transfers
In some cases, we may transfer your personal data to countries outside the European Economic Area (EEA), in which case we will take the necessary steps to ensure that your data is treated in accordance with applicable regulations, such as the GDPR.
Contact
If you have any questions about how we handle your personal information, or if you wish to exercise any of your rights, please contact us at:
Email: info@souldiveworld.com
Address: Tagliaferro Business Centre, Sqaq Gaiety, Sliema SLM 1551, Malta
Phone: +39 345 177 3042